Your rooflight(s) will be delivered to your chosen site within 3 to 5 working days from the date of order (depending on service selected).
In order to minimize delivery time-scales we recommend placing your order before 12:00 hrs.
Due to delivery vehicle sizes, deliveries can only be made to kerbside at your chosen delivery address or, in the event of restricted vehicle access, the nearest accessible point.
We cannot move the product to point of installation or inside your building so please ensure you take note of the product weight and ensure that there are enough people/ handling equipment on site to safely move the product from the delivery point.
Please note that we offer a kerbside delivery service only. For smaller items (Pallet sizes 1.2M or below), the delivery vehicle may be equipped with a tail-lift to lower items to ground level. However, this is not always possible at the delivery point due to space restrictions and/or uneven surfaces etc.
For larger items (Pallet sizes above 1.2M), direct unloading from the vehicle will be required. It is therefore, the client’s responsibility to provide the necessary manpower and/or lifting equipment to safely transport the product from the delivery vehicle to kerbside.
Additionally, the client has to make sure there is suitable access for all products delivered. Due to the high specification of our products and in particular the glass in our Rooflights, they can be very heavy and this needs to be taken into account by the client. Specific weights for each product can be found within the technical drawings of each type of Rooflight.
Due to vehicle sizes used we may not be able to deliver to locations with restricted or narrow access, please contact the Sunsquare team if you have any concerns or are unsure.
The Sunsquare team will contact you to confirm your delivery date within 24 hours of placing your order;
Please ensure somebody is available to sign for the consignment – unfortunately for insurance reasons we cannot deliver your Rooflight unless somebody is there to sign for it.
If no one is available to sign for delivery the consignment will be returned to Sunsquare, and you will be refunded for the order less the cost of the delivery.
Charges may be applicable if the courier is unable to complete the delivery due to site conditions.
Deliveries are made Monday – Friday only.