Frequently Asked Questions
At Sunsquare we are keen for your decision making process to be as simple as possible, to assist you with this below you find a list of some of the more commonly asked questions we receive. If you still have a query, however, please do pick up the phone and one of our technical advisors will be only too happy assist you.
What does the skylight size relate to?
All of the stated skylight sizes relate to the structural internal opening. This dimension is measured across the length and width of the unfinished roof aperture. For further clarification, please click here.
How much will the skylight weigh?
To view a table containing all of the skylight weights, click here.
What delivery options are available?
All items available to order from this website are held in stock at our premises in Suffolk. Once you have placed your order and payment has been processed you should receive the skylight within 3 working days.
You are also able to collect your order between 6.30am and 14.30pm Monday-Friday. (Please select "Collect" at the checkout and you will be contacted by our team to book in your collection.)
Do Sunsquare offer an installation service?
All items available to order from this website are strictly on a supply only basis. The skylights are designed to be as simple to install as possible, have a look at an example of an installation manual by clicking here.
Sunsquare are able to offer a full installation service, however, this type of order would need to be dealt with by one of our experienced sales staff. If this option is of interest, please call our office on 01284 723377.
What are the power and wiring requirements for an opening skylight?
Download this easy to follow guide which will explain all the requirements for both the skylights and their relevant options. (Sunsquare would always recommend that all electrical work by carried out by a qualified and experienced electrician.)
Can I visit the Sunsquare factory?
If possible we would encourage all of our customers to visit our factory. We are extremely proud of our manufacturing facility and will be able to show you what goes into making your future skylight.
Appointments can be made throughout the working week, please call 01284 723377 to book.
What warranty do Sunsquare offer?
Each skylight is supplied with a fully comprehensive warranty of 10 years, with the exclusion of electrical parts which carry a warranty period of 3 years.
Please click here to download a sample of the warranty certificate supplied.
What U-Value will the skylight achieve?
To view a table containing all of the skylight U-Values, click here.